Stuck, hit a bug, or need account help? We've got you, commander.
Email us with your in-game username and a short description of the issue (screenshots help). We read every message and reply as fast as we can.
Email contact@neutrinogamestudio.com with your username and details. For bugs, tell us your device, what you were doing, and what happened — screenshots or a short clip speed things up a lot.
Reach out from the email address linked to your account if you can, and include your username. We'll help you recover access.
In-app purchases are handled by the Apple App Store and Google Play. For refunds, use the store's refund process (Apple: reportaproblem.apple.com; Google Play: Play Store order history). If an item didn't arrive in-game, email us with your username and the store receipt and we'll make it right.
Email contact@neutrinogamestudio.com from your account email with the subject "Delete my account." We'll permanently remove your account and associated personal data. See our Privacy Policy for details.
Email us with the offending player's username and, if possible, a screenshot. We take fair play seriously and review every report.
Yes. The Game is free to download and play on iOS and Android, with optional in-app purchases and season passes.
